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B2B WHOLESALE, MANUFACTURING & DISTRIBUTION

Chargeback management for B2B wholesale businesses

A dispute is usually an evidence problem rather than a fraud problem. The merchants who win them are the ones who already had the paperwork before the dispute arrived.

Where disputes come from here

In b2b wholesale, manufacturing & distribution, disputes cluster around a few specific moments. Knowing which one you are exposed to is most of the fix.

Customers call to pay every invoice

Give them a portal

Commercial cards cost more than they should

Send the enhanced data

Large customers should not be on cards

Offer ACH

Nobody knows what is actually paid

Automate the statuses

What the networks are watching

Card networks monitor dispute and fraud rates at the merchant level and combine them rather than treating them separately. Crossing a threshold brings fees, mandatory remediation, reserve changes or closure — and responsibility sits with the merchant and the acquirer together, which is why a processor asks how you handle disputes before approving you.

Card testing is monitored in its own right, and a merchant can be caught by it without having done anything wrong.

How monitoring programs work

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