Compliance and trust

Compliance and Trust Center

Who AltirasPay is, what it does, what it does not do, and how to hold it to that. Everything here is drawn from the Terms and Conditions and the Sales Agency Disclosures — this is the same commitment, somewhere you can find it.

Contact Our Team Read the Terms

25+ YEARS

of payment processing
experience

25+ YEARS

of payment processing
experience

Our standing statement

AltirasPay is a merchant sales, technology and application-support organization. It is not a bank, not an acquirer and not a processor. It does not approve merchant accounts, set final pricing, determine reserves, or hold or control merchant funds. Those decisions belong to the bank, acquirer or processor — the Provider — and are made independently of AltirasPay.

What AltirasPay is, and is not

Our role in a merchant relationship, stated plainly.

Restricted and Prohibited Merchant Policy

Categories we will not submit, and why a category being considered is not the same as being eligible.

High-Risk Placement Disclosure

What higher-risk processing actually involves, before you apply.

Sales Representative Code of Conduct

What anyone representing AltirasPay may and may not tell you.

Complaints and Escalation

How to raise something, what happens next, and how to escalate.

How We Contact You

Calls, texts and email — consent, identification, opt-out and recording.

Security and Document Handling

What to send, how to send it, and what we will never ask for.

Disputes, Fraud and Card-Brand Monitoring

The programs that watch your account, and what triggers them.

Our Status in Each Relationship

Referral source, ISO, servicer — stated per relationship rather than in general.

Quotes and Pricing

What a proposal from us is, and what it is not.

Changes You Must Tell Us About

After boarding, some changes have to be disclosed as they happen.