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IGAMING & SWEEPSTAKES

Chargeback management for sweepstakes and social gaming businesses

A dispute is usually an evidence problem rather than a fraud problem. The merchants who win them are the ones who already had the paperwork before the dispute arrived.

Where disputes come from here

In igaming & sweepstakes, disputes cluster around a few specific moments. Knowing which one you are exposed to is most of the fix.

Deposits decline and players give up

Look at the pay-in path

Payouts take too long and support pays for it

Separate the payout rail

I cannot prove who a player is

Layer the identity controls

Disputes arrive and I have nothing to send

Build the evidence first

What the networks are watching

Card networks monitor dispute and fraud rates at the merchant level and combine them rather than treating them separately. Crossing a threshold brings fees, mandatory remediation, reserve changes or closure — and responsibility sits with the merchant and the acquirer together, which is why a processor asks how you handle disputes before approving you.

Card testing is monitored in its own right, and a merchant can be caught by it without having done anything wrong.

How monitoring programs work

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