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Ask Pyper

Meet Pyper.

Your AI Payment Assistant.

Friendly answers about payments, industries, applications, documents and next steps — whenever you need them.

Start Chatting
Ask Pyper anything

Payments have office hours. Pyper doesn't.

Have a question at 11:47 PM? Ask. Wondering why a transaction was declined? Ask. Need another terminal, help with a chargeback, or someone to look at your statement? Ask. Trying to figure out whether your business can be placed? Ask.

What can Pyper help you with?

Pyper answers questions about industries, rates, applications, documents, approvals and next steps — all in one place, at any hour. When a person is needed, she routes the request with its context.

Why use Pyper?

A faster, easier way to get the payment answers you need.

Example conversations with Pyper.

“Do you work with my industry?”

AltirasPay works with a wide range of industries, from everyday retail to specialty and high-risk models. Tell me about your business and I'll show you the desk that fits and what a bank will want to see.

“What documents do I need to apply?”

Usually owner ID, business formation documents, your EIN and recent bank or processing statements — plus anything specific to your industry. I can give you a tailored list for your business.

“How long does approval take?”

It depends on the acquiring bank and on how complete the file is. I can show you what a complete file looks like for your industry so nothing slows the review down — the decision itself is always the bank's.

Need to talk to a human?

For a more complex question, or if you would rather speak with someone, Pyper can connect you with the right AltirasPay team member.

Connect with a Specialist

A helpful guide — not a decision-maker.

Pyper provides information, answers questions and guides you through the process. She does not make underwriting decisions: applications are reviewed and decided by the independent acquiring bank and processor.

WHAT CAN PYPER DO FOR YOU?

Choose who you are.

Public Pyper answers questions and points you at the right tool. Anything about a specific account needs secure sign-in — those are marked with a lock.

Find out what you're really paying

Send a processing statement and understand your effective cost, the processor's markup, the fees underneath it, and where the structure could be better.

Build my merchant bid

Tell Pyper how the business gets paid — volume, average and largest ticket, payment methods, current processor and pricing, and what is going wrong. That becomes a structured evaluation.

Build my payment stack

Your business may need more than a rate and a terminal. Pyper helps identify the payment methods, processing relationships, gateways and workflow that fit how you actually operate.

Complete my application

Pyper finds the application, uses what AltirasPay already holds, asks only for what is missing, requests the documents, and takes you to the steps only you can complete.

Fix what's holding things up

Stalled? Pyper identifies the missing information, documents, signatures, ownership or banking details, or the underwriting request, and moves it to the next step.

Check my status

Where the application stands, what has been received, what is outstanding, and what happens next.

Diagnose my equipment

Terminal will not connect, batch will not close, PIN pad or printer or reader or gateway misbehaving. Describe it to Pyper and start troubleshooting.

Funding and deposits

A question about a batch, a settlement or a deposit. Pyper identifies the issue and starts the right support workflow where account access allows.

Chargeback help

Understand the dispute, what information is needed, which deadline matters, and get the response organised rather than left to you.

Meet with my rep

Sometimes it is faster to work through it together. Start a See You — See Me session and go through the application, the statement or the problem face-to-face.

What are you trying to get done?

What am I paying?Build me a merchant bid.Finish my application.My terminal isn't working.Where is my deposit?I have a chargeback.

Don’t just ask Pyper. Have Pyper do it.

A chatbot gives you an answer. An agent helps accomplish the task. Signed in, Pyper works inside the AltirasPay ecosystem to move approved work forward.

Gather missing application information
Request documents
Check application progress
Organise merchant bids
Follow up on outstanding items
Prepare underwriting responses
Start support requests
Troubleshoot equipment
Coordinate meetings
Route work to the right person

Some actions need your confirmation, your identity verified, your signature, or a human approval. Pyper prepares the work and brings you straight to the step that needs you.

Pyper stays with you after approval.

Getting the account is not the end of the relationship. Once you are processing, Pyper keeps helping with the everyday operation of your payment environment.

Deposits and funding
Batches and settlement
Terminal problems
Gateways and payment software
Equipment requests
Chargebacks and disputes
Processing fees
Statement reviews
Account updates
New locations
Additional payment methods
Your representative
Merchant sign in

Pyper knows when a human helps.

Sometimes the fastest answer is a sales representative, a technician, a processor specialist, an underwriting contact, or a face-to-face session. Pyper routes it without making you work out the organisation first.

Contact AltirasPayMeet with my rep

Tell Pyper what you need.

A payment question. A merchant application. A statement review. A terminal problem. A difficult deal. A missing document. A processor requirement. A human.

Ask PyperHave Pyper do it

25+ Yearsof Payment Processing Experience

Experience with complex merchants. Solutions tailored to how your business operates.