Identification
- Anyone contacting you on our behalf will identify themselves by name and say they are contacting you on behalf of AltirasPay.
- They will tell you where your information came from if you ask.
Consent and opt-out
- Text messages are sent only where you have opted in. Reply STOP to any message to stop them; HELP for assistance.
- You can unsubscribe from promotional email using the link in any such email.
- Stopping marketing contact does not withdraw an application or stop the messages needed to service one — tell us if you want that too.
- An opt-out is honoured across the business, not only for the person you told.
Recording
- Calls may be recorded or transcribed for quality, training and evidence. Where recording requires notice or consent, it will be given at the start of the call.
Records
- We retain records of calls, messages, scripts, consent and who contacted you, for the periods applicable law requires.
- That record protects you as much as us: it is what settles a disagreement about what was said.
This page restates obligations set out in the Terms and Conditions and the Sales Agency Disclosures. Where they differ, those documents govern.